Our Terms of Use

Last Updated: 15th October, 2020

Introduction

“WiseMetrics” is an online data integration “hub” owned by WakeupData ApS based in Østergade 46E, st. tv, 8000 Aarhus C, Denmark. In order to make use of  services of WiseMetrics, you have to agree to the following terms and conditions.

Account Terms

In order to activate your WiseMetrics account and contract, you are required to provide the following information:
Company Name
Company registration number
Address
Billing contact name
Billing email
Billing phone number
Account holder name
Account holder email
Account holder phone number

Further, you are required to inform WakeupData ApS in case of changes in the above mentioned information in order for us to ensure accurate invoicing and avoid any delayed payments.

When you have sent us the information needed, you will receive an email notification containing the contractual terms of your purchase along with the terms and conditions. To activate your account and thereby be able to use the services provided by WakeupData, you have to give your consent by confirming the email. We will send you your password as soon as you have clicked the ‘Verify’ button, and you will be able to start up.

As a customer with WakeupData ApS, our staff will have to have access to your account for consultancy and technical support. Therefore it is necessary that you agree to allow access to the hub and any of its products and access to your company’s online and offline data sources.

When you do business with us, you have to  agree that you and your company are responsible for all activity concerning the accounts of your company and your “clients”, and of others who have access to these accounts. This means that you are the sole responsible for your clients’ data in your capacity as data controller.

The agreement is  that WiseMetrics (WakeupData ApS), its hub, products and/or services are not responsible for any additional costs that you may have during integration with external platforms and we cannot guarantee position or placement on the platform chosen.

The hub and any of its products may not be used for illegal purposes or unauthorised operations, and while using it, you have to respect the legislation in your jurisdiction – including but not limited to the copyright legislation.

Renewal, cancellation and discounts

Your agreement is automatically renewed unless otherwise stated under the terms and conditions. The initial commitment for our solutions is 3 months.

Should you want to cancel or downgrade your contractual or partnership agreement with WiseMetrics, you are required to provide us with a months’ notice to: info@wisemetrics.io

Partnership

Partnership packages may be offered if you choose to commit to either the Marketing or Business suites package and you in addition commit to a yearly agreement or make an annual payment.  In this case WakeupData ApS will consider:
Including the client in a partnership program
Showcase the client as partner in our website and digital presence
Grant access to BETA features, new developed technologies, know-how and data
Provide support discounts
Offer FREE on-boarding services
Four (4) hours of online training
Two (2) hours of group training per year (Face to face in Denmark, online in other countries)
Connect and Expand setup – one hour for free

In this case, a separate partnership agreement is issued and signed.

Service Level Commitment.

It is the aim of WakeupData ApS  to deliver an integration within five (5) business days. If extra work is needed, the customer in question will get notified before extra cost is billed. In addition our support service level agreement is 1 business day for response time and 5 business days to resolve technical questions that are within the scope of our solutions.

Training

If you are based outside Denmark and require face-to-face meetings, accommodation and travel costs for such an  activity will be charged. More training sessions can be acquired by purchasing  support hours. These additional training sessions can take place by means of:
Online meetings and phone calls
Online, written or printed materials
Videos
Face-to-face meetings

Invoicing, Payment, Refunds

You can choose to receive your invoices either monthly, quarterly, semi-annually or annually, and the invoices will be sent to the “Invoice email” provided by your company on the activation form.

The terms of payment are 14 days from the invoice date. If payment is not settled accordingly, WakeupData ApS will send a second notification. If payment is not received within the next 5 working days, the reminder procedure according to Danish Law will be initiated. Once a payment is received and business started, you agree that no refund is possible.

All fees mentioned on our website and including  marketing material are exclusive of all taxes, levies, or duties imposed by tax authorities, and it is your responsibility to take care of this.

Copyright and Content Ownership

Our company does not claim property rights concerning the data provided on the website or our application. Your profile and imported data remain yours.

You are not allowed duplicate, copy, reuse, capture screen images and/or record videos of any parts of the platform structure (any file containing .html, .css, .js, etc… programming) and and/or visual design elements without an expressed, written permission from our company.

All material on our website, application and other marketing documents, including all copyrights, trademarks, artwork, images and other elements (collectively, the “content”), are protected by copyrights and other intellectual property rights owned and controlled by us or by other parties that have licensed or otherwise provided their material to our company.

Except as stated in these terms of service, no content may be copied, reproduced, distributed, republished, downloaded, displayed, posted, framed or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without a written permission from our company or from the owner of the copyright.

Further, you are not allowed to, without our permission, to "mirror" any content  from the application or WakeupData ApS’ documents on any other server. Unauthorized use of our material or our documents may violate the copyright legislation, trademark laws, the laws of privacy and publicity, communication regulations and statutes and so on.

Other Conditions

Technical support is exclusively provided to account holders and take place during  the opening hours of the office as also highlighted on WakeupData ApS website.

It is important that you acknowledge that products and/or services used for competitor tracking and/or data comparison activities may fail as a result of technical difficulties, server issues or any kind of blockage from the target sources and/or websites. In case of a failure that is considered permanent by WakeupData ApS, related service(s) may cease to be provided and therefore no other charge will be made related to that particular service.

You acknowledge that WakeupData ApS does not guarantee that:
The application will meet your every specific requirement
The application will be uninterrupted, timely, completely secure or error-free
The results that may be obtained from the use of the application will be accurate or reliable
The quality of  products, services, information or other material purchased or obtained by you through the application will meet your expectations
Errors in the application will be corrected immediately

WakeupData ApS is not liable for any loss of revenue, profit, data, goods or technology, nor for any indirect, incidental, consequential, special, exemplary or punitive damage nor for interruption of business, even if the company is advised of the possibility of such damages, for any matter, whether under theory of contract, tort, strict liability or otherwise.

In any case, the maximum liability of WakeupData ApS in connection with your use of the service is limited to the total amount paid by you for your registration for a particular service during the prior twelve (12) month period.

You have to agree that WakeupData ApS has the right to contact your clients if and after they seize to be your customers.

You have to agree to indemnify WakeupData ApS and its personnel, directors, officers, agents, shareholders and representatives from any loss, liability, damage or expense resulting from any third party claim.

You have to agree that any legal conflict between the customer and the company is under the jurisdiction of the courts of Denmark.

Notes

Any question about these terms and conditions can be sent to info[a]wakeupdata.com.